Call Center -

A call center is where telemarketing calls are born. Of course, a call center is also the central location for the calls you get from creditors, asking why your bill is late. If you think of those two functions as being the only functions of a call center, you may think that a call center does not perform much good in the world. However, a call center may be a place where you call for information, rather than a place where other people call to bother you.


If you want a car insurance quote, your call will be directed to a call center. If you are looking for help after your computer crashes, it is someone at a call center who will talk to you in a language other than English and expect you to understand what he is saying. Occasionally there are companies that allow workers to work at home from a dedicated phone line instead of making them report to a call center. But a call center is still the location where most mass telephone calls are handled.

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